Scentmory Shipping Policy

At Scentmory, we are committed to providing a smooth and reliable delivery experience. Please review our shipping policy below for information about order processing, delivery times, shipping costs, and other important details.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, our team will begin preparing your order.

• Orders are typically processed within 1-3 business days.

• Processing time includes order verification, quality checks, and packaging.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

2. Shipping Time

Delivery times depend on your location and the shipping method selected at checkout.

Domestic Shipping (United States)

• Standard Shipping: Estimated delivery within 3-7 business days after shipment.

• Expedited Shipping: Estimated delivery within 1-2 business days after shipment (where available).

International Shipping

• Estimated delivery within 7-15 business days after shipment, depending on the destination country and local carrier processing times.

Please note that delivery times are estimates and may be affected by factors outside of our control, including weather conditions, carrier delays, customs processing, or public holidays.

3. Shipping Rates

Shipping fees are calculated automatically at checkout based on:

• Shipping destination

• Package weight and size

• Selected shipping method

You will see the final shipping cost before completing your purchase.

4. Shipping Destinations

Scentmory currently ships to the United States and selected international destinations.

We work with trusted carriers, including:

• FedEx

• DHL

• UPS

• USPS

Please ensure that your shipping address is complete and accurate before placing your order.

We are currently unable to ship to:

• PO Boxes

• APO/FPO military addresses

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking link provided to monitor your package's delivery status.

If your tracking information has not been updated for several days, please contact us or the shipping carrier, as delays may occasionally occur during transit.

6. Customs, Duties & Taxes (International Orders)

For international orders, customs duties, import taxes, and other related fees may apply depending on your country's regulations.

• These charges are not included in the purchase price or shipping fee.

• Any customs fees are the responsibility of the customer.

• Customs fees are determined by local authorities and are not controlled by Scentmory.

Customs clearance may occasionally cause delays. Once your package has been shipped, Scentmory is not responsible for delays caused by customs processing.

7. Lost, Damaged, or Missing Packages

We understand that shipping issues may occasionally occur. If your package is lost during transit, arrives damaged, contains an incorrect item, or is marked as delivered but not received, please contact us as soon as possible.

To help us review and resolve your request quickly, please provide:

• Order number

• Tracking number

• Photos or videos of damaged items (if applicable)

• A description of the issue

For damaged, incorrect, or missing items, please contact us at support@scentmory.com within 7 days of delivery.

Our support team will carefully review your request and work with you to find the best possible solution, including replacement or other appropriate assistance depending on the situation.

Please note that claims reported after the specified timeframe may not be eligible for assistance.

Our Commitment

At Scentmory, we strive to provide reliable shipping and excellent customer service. We will always do our best to support you throughout your order journey.

Thank you for choosing Scentmory.
Scentmory