Scentmory is a home fragrance brand inspired by travel memories from destinations around the world. Each fragrance is crafted to capture a specific place at a specific moment, evoking the memories and emotions of the places you love.

Our fragrances are made with naturally derived ingredients, and are phthalate-free, vegan and cruelty-free. We collaborate with master perfumers to turn real destinations into immersive scent experiences, so you can reconnect with your favorite places wherever you are.

Scentmory formulas exclude:

• Phthalates (DEP, DBP, DEHP, BBP, DIBP)
• Parabens (methyl-, ethyl-, propyl-, butylparaben)
• Sulfates (SLS, SLES)
• Formaldehyde and formaldehyde releasers
• Animal-derived ingredients (musk deer, ambergris — we use plant or synthetic alternatives)
• PEG compounds where possible
• Petroleum-based mineral oils

We comply with: IFRA 51st Amendment, EU Regulation 1223/2009 (allergen disclosure), California Proposition 65, and FDA cosmetic regulations.

Yes to both.

Vegan: no animal-derived ingredients in any product, including beeswax, honey extract, ambergris, musk (deer or civet), lanolin and milk-derived ingredients.

Cruelty-free: never tested on animals — not by us, not by our suppliers, not at any stage.

Scentmory is a home fragrance brand, not a wellness or therapy product. Our fragrances are designed for enjoyment and to evoke memories of beautiful places — nothing more.

We do not claim sleep improvement, mood enhancement, immune boosting, or any medical or therapeutic benefit.

If you're looking for aromatherapy for specific health outcomes, please consult a certified aromatherapist and use products marketed for that purpose.

Domestic (United States)

• Standard: 3–7 business days after shipment
• Expedited: 1–2 business days after shipment (where available)

International

• 7–15 business days after shipment, depending on destination country and local carrier processing

Delivery times are estimates and may be affected by weather, carrier delays, customs processing or public holidays.

No. Fragrance products are classified as flammable liquids (Category 3 hazmat) and must ship via ground carriers (FedEx/UPS Ground). These carriers don't deliver to PO Boxes or APO/FPO military addresses.

Alternatives:

• Use your street address
• Ship to your workplace
• Use a package receiving service (UPS Store, Mailboxes Etc.)
• Have a friend receive it

We're exploring solutions for military addresses — email support@scentmory.com if this affects you.

Yes — every order includes tracking.

• Check the tracking link in your shipping confirmation email
• Or log into your Scentmory account and open Orders
• Or use the carrier's website directly (USPS, UPS, FedEx, DHL)

Tracking stages: Order confirmed → Processing → Shipped → In transit → Out for delivery → Delivered.

International tracking may be limited once a package leaves the US, until it enters your country's postal system.

First, check:

• Around your property (front porch, side door, garage, mailbox)
• With neighbors — it may have been misdelivered
• Delivery notes for special instructions
• Wait 24 hours — packages are sometimes marked delivered but arrive the next day

Still missing? Contact the carrier (USPS 1-800-275-8777, UPS 1-800-742-5877, FedEx 1-800-463-3339), file a claim, and email support@scentmory.com — we'll assist.

Package insurance is included on orders $75+. Lost packages will be replaced.

Immediately:

• Take clear photos of the damaged package and items
• Do not discard the packaging
• Email support@scentmory.com within 48 hours with your order number, photos and a description

We will: send a free replacement (usually within 3 business days), or refund your order if you prefer, and file the carrier claim on your behalf. No need to return damaged items.

Please contact us within 48 hours — carrier claim windows are limited.

Contact us as soon as possible at support@scentmory.com.

If your order has not yet shipped, we'll do our best to update the address. Once an order has entered processing, we can't guarantee a change is possible.

After your order has shipped: contact the carrier directly to request a delivery route or address change.

To avoid issues, double-check your address at checkout — the order review page shows your shipping address before you place the order.

14-day return window for:

• Unopened, sealed items in original packaging
• Diffuser devices (unused, in original box)
• Damaged or defective items (free replacement)
• Wrong items received (free exchange)

Not returnable: opened fragrance bottles (hygiene policy), sample packs (final sale), gift cards, items marked final sale, and custom or personalized orders.

Once a seal is broken we cannot legally resell for safety and hygiene reasons — this is the industry standard for all cosmetics. To minimize regret, start with a 50ml sample or a Discovery Set.

1. Email support@scentmory.com within 14 days of delivery
2. Include your order number and reason for return
3. Wait for our team to confirm eligibility (usually 24 hours)
4. We'll email a prepaid return label
5. Package the item securely with original packaging
6. Drop off at any USPS/UPS location
7. Once received, your refund is processed within 7 business days

Please do not ship returns without authorization — we may not be able to process them.

Timeline:

• Return received: 1–2 business days for inspection
• Refund issued: 2–3 business days
• Bank processing: 1–2 additional business days

Total: 5–7 business days from return delivery.

Refunds are issued to the original payment method. Credit card refunds appear as a line item on your statement, PayPal refunds process within 24 hours, and Apple Pay refunds go through your card issuer.

Email support@scentmory.com within 48 hours with your order number, a photo of the item received, and a description of what you ordered versus what arrived.

We will: ship the correct item within 3 business days (free expedited), let you keep or gift the incorrect item, and send a small gift as an apology.

We're sorry when this happens — every mistake we learn from.

Unopened items: yes — same process as a return, but request "exchange for [scent]" in your email.

Opened items: no exchange possible (hygiene policy). You can return an unopened item for a refund and purchase your preferred scent separately, or use a small size to test other scents before committing.

We're always happy to help you choose the right fragrance before you order — message us anytime for personalized recommendations.

Yes — all Scentmory diffusers include a 12-month manufacturer warranty.

Covered: manufacturing defects, motor failures, power supply issues, auto-shutoff malfunction, LED lighting failures.

Not covered: cosmetic damage from use, misuse (dropped, water damage, non-Scentmory oils), normal wear, damage from unauthorized repair attempts.

How to claim: email support@scentmory.com with your order number, issue description and photos or video. Ship the device back (we cover shipping both ways) and a replacement ships within 3–5 business days.

Post-warranty repair or replacement is available at reduced cost — contact us.

Stop using the product immediately and contact a healthcare provider if symptoms are severe.

Then email support@scentmory.com describing the reaction and which product you used. We may request a doctor's note for verification, provide a full refund even for an opened product (case-by-case), and add you to our sensitivity flagging system to warn about similar scents.

Common allergens in our fragrances: linalool (lavender, bergamot), limonene (citrus), citronellol (rose, geranium), geraniol (rose, palmarosa). These occur in most fragrances and are EU-required disclosures. All ingredients and allergens are listed on product pages — please review before purchase if you have known sensitivities.

Yes. Orders placed between November 15 and December 25 can be returned through January 15 of the following year. The standard 14-day policy resumes after January 15.

Yes — we work with boutique retailers.

Requirements: a physical retail store (or an established online store with brand fit), a $2,500 minimum opening order, and a $500 reorder minimum. Wholesale pricing is 50% off MSRP.

To apply, email support@scentmory.com with your store name and location, website and social handles, the product mix you currently carry, and your ideal opening order. We respond within 1–2 business days.

Yes — we specialize in boutique hospitality scenting.

• Room amenity: individual bottles for guest rooms
• Signature scent: diffuse in the lobby, spa and common areas
• Custom blend: we can create a custom scent for your brand
• Retail resell: sell in your gift shop with wholesale margin

Email support@scentmory.com for hospitality inquiries.

Yes. Options include company-branded packaging (custom sleeve or card), bulk pricing (20+ units), curated gift boxes, custom messaging per recipient, and direct shipping to individual addresses.

Popular for client appreciation, employee gifts, holiday programs and event favors.

Volume discounts start at 100 units. Email support@scentmory.com with your quantity and requirements for a custom quote.

We're always looking for authentic voices.

What we look for: aligned brand values (travel, home aesthetic, editorial style), an engaged audience (quality over quantity), high-quality content, and authentic use of the product — no forced posts.

What we offer: free products for review, a commission-based ambassador program, content collaborations, and early access to launches.

Email support@scentmory.com with your social handles and follower counts, content style, why Scentmory resonates with you, and your rate expectations.

Media inquiries: support@scentmory.com.

We're available for founder interviews, brand story features, product reviews and trend commentary on home fragrance and travel.

We respond within 48 hours for time-sensitive requests.