Return & Refund

Return & Refund

Scentmory Refund & Return Policy

Last Updated: [July 7, 2026]

At Scentmory, your satisfaction means a great deal to us. We want you to enjoy your scent experience and feel confident with every purchase.

If you are not completely satisfied with your order, please review our Refund & Return Policy below. Our team is always here to help and find the best possible solution.

1. Order Cancellation Policy

We understand that you may need to change your mind after placing an order. You may request an order cancellation within 24 hours of placing your order, as long as your order has not entered the processing or fulfillment stage.

Once your order has been processed, packed, or shipped, it can no longer be cancelled. However, you may request a return according to our Return Policy.

To request a cancellation, please contact us as soon as possible with your order number.

2. Return Window

You may request a return within 14 days of receiving your order. Return requests submitted after this timeframe may not be eligible for a refund or exchange.

3. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The item is unused, unopened, and in its original condition.

  • The original packaging and protective seals are intact.

  • All original accessories and included items are returned.

  • You provide proof of purchase (order number or receipt).

All return requests are subject to review and approval by our team.

4. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned or refunded:

  • Products that have been opened, used, or had their protective seal removed.

  • Items that are damaged, altered, or not returned in their original condition.

  • Items without original packaging or included accessories.

  • Returns requested due to personal fragrance preference, as scent preference is subjective and does not represent a product defect.

  • Gift cards and final sale items.

5. How to Request a Return

To start a return, please contact us at: support@scentmory.com

Please include:

  • Order number

  • Reason for the return

  • Photos or videos of the item (if applicable)

Our team will review your request and provide further return instructions, including the return shipping address. Please do not send any items back before receiving approval from our team. Unauthorized returns may not be accepted.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases, where Scentmory will cover the cost of return shipping:

  • The wrong item was sent.

  • The product arrived damaged.

  • The product has a verified manufacturing defect.

For these cases, our team will provide a prepaid return shipping label along with return instructions once your return is approved.For all other returns, we recommend using a trackable shipping service, as Scentmory cannot guarantee receipt of returned items that are lost or damaged in transit.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Photos or videos clearly showing the issue

  • A description of the problem

After review and verification, we will provide an appropriate solution, which may include:

  • Replacement of the item.

  • Store credit.

  • Refund.

If the issue is confirmed to be caused by our error, we will cover the necessary costs to resolve the problem.

8. Exchanges

We are happy to assist with exchanges when possible.

Exchange requests must:

  • Be submitted within 14 days of delivery.

  • Meet all return eligibility requirements.

  • Be for products currently available in stock.

If the replacement item has a different price:

  • For a higher-priced item, you will be responsible for paying the price difference.

  • For a lower-priced item, the remaining balance will be refunded to your original payment method or issued as store credit, based on your preference.

9. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved:

  • Refunds will be issued to your original payment method within 2-4 business days.

  • Your bank or payment provider may require additional processing time before the refund appears in your account.

Please note:

  • Original shipping fees are non-refundable, except when the return is caused by our error.

  • Any applicable fees will be communicated before processing your refund.

10. Return Address

Approved returns should be sent to the return address provided by our support team after your return request is authorized. Our returns are processed at our U.S.-based facility

Please do not send returns to any other address, and always wait for return authorization before shipping your item back.

11. Important Notes

  • Please package your return securely to prevent damage during transportation.

  • Returns that do not meet our return conditions may be refused or may be subject to additional handling fees.

12. Policy Updates

Scentmory reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

13. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: support@scentmory.com

Our customer support team is always happy to assist you and ensure the best possible shopping experience.

Thank you for choosing Scentmory.

Scentmory